Kahok Families:

Recent issues with Skyward Family Access log-in and its payment portal have been resolved.

Over the holiday break, there was an update to our district's Skyward account that created a new log-in link.  The change resulted in parents being unable to log-in to Skyward.  

• We have updated the Skyward Family Access links on the district website and in the ParentSquare app.
• If you have bookmarked Skyward, you will need to update the link.  

If you use the Skyward app, we recommend you remove and reinstall it using the steps below.  This quick reset ensures the app connects properly to our updated Skyward database.

iOS Skyward App Reset (iPhone/iPad)

1. Uninstall the Skyward Mobile App by long-pressing the icon and selecting Remove App.
2. Open the App Store and search for “Skyward.”
3. Download and open the Skyward app.
4. On the Locate Organization screen, search for “Collinsville Cusd 10”.
5. Enter your Skyward username and password, then tap Add Account.
6. In the future, simply tap Continue in App to go directly to your login screen.

Android Skyward App Reset

1. Update the Skyward app to the latest version in the Google Play Store.
2. Open the Skyward app and locate the "Collinsville Cusd 10" account.
3. Tap Edit, then Delete, and confirm.
4. On the Locate Organization screen, search for  “Collinsville Cusd 10”.
5. Enter your Skyward username and password, then tap Add Account.
6. Going forward, tap Continue in App to go directly to the login screen.

Payment Portal Issues:

In a related issue, families wanting to make lunch payments and individuals trying to request transcripts were unable to access the district's payment portal.  Our Student Information System team worked with the provider to correct the system glitch late this afternoon.  

Families can once again log-in to Skyward to use the lunch payment portal and individuals can resume ordering transcripts online.  

We appreciate your patience over the past few days as we worked to resolve these matters!